Reservations

1. Click the “Reservations” button on this page to access our product options.
2. Choose the Reservable Super Pass from the available options.
3. Select your date of travel and indicate the number of passes needed for adults, seniors, youths, or children (even though Roam is free for riders 12 and under, reservations are still required).
4. On the next screen, you’ll see the departure times for either Route 8X or Route 10. Choose your preferred time in each direction and proceed to the passenger information and payment screens.
5. After completing the payment, you can download the ticket to your device. Additionally, your ticket will be sent to you via email, so remember to check your spam folder if you haven’t received it.
6. Make sure to have your ticket available when boarding the buses. If using an electronic copy, ensure your phone or tablet has enough battery to last the day.
Please note that selecting a different return date will result in an additional charge for another Super Pass ($25pp).

The Banff High School is situated on the 300 block of Banff Avenue. At the Transit Hub, multiple bus stops are available. The 8X stop is closer to the Moose St end of the block, across from The Ptarmigan Hotel. Look for the “8X Lake Louise” sign. Waiting at the wrong bus stop will cause you to miss your reserved departure.

The Banff High School is situated on the 300 block of Banff Avenue. At the Transit Hub, multiple bus stops are available. The Route 10 – Moraine Lake stop is closer to the Moose St end of the block, across from The Ptarmigan Hotel. Look for the “10 Moraine Lake” sign. Waiting at the wrong bus stop will cause you to miss your reserved departure.

If you have a reservation, make sure to arrive at your departure location at least 20 minutes before your scheduled departure time. Ensure you have your ticket(s) printed or downloaded beforehand. Keep in mind that we need to see each riders ticket, so if you booked for multiple people you will need to have all tickets printed or downloaded. When boarding, present your Reservable Super Pass with the QR code to the Roam bus driver or ambassador.

If you are not there within the required timeframe you will be considered a “no-show” and your reservation will be canceled, you will then be required to wait in the “walk-up” line until space becomes available on a future departure. Please note, that you can still use the same ticket on a later service at no additional cost.

Your Reservable Super Pass ticket grants access to the Parks Canada Lake Connector Shuttle which goes between the Lake Louise Lakeshore and Moraine Lake. Upon arrival at the Lake Louise Lakeshore or Moraine Lake, proceed to the Lake Connector Shuttle boarding area and present your Reservable Super Pass ticket to a Parks Canada representative or shuttle driver. The shuttles operate every 30 minutes and do not require reservations. Look for the signage indicating where to wait for the shuttle. We recommend visiting Moraine Lake before Lake Louise to ensure you have sufficient time to use the Connector Shuttle before the service ends each day. Please note that to visit Moraine Lake, you must catch a Route 8X or Route 10 departure from Banff by 4:00 p.m. The last Connector Shuttle leaves Lake Louise Lakeshore at 6:00 p.m., and the last departure from Moraine Lake is at 7:00 p.m. Please keep in mind that lines can be long towards the end of service – we recommend planning to catch a shuttle at least 30 minutes before the last departure.

Your Reservable Super Pass and System Wide Day Pass is valid for all Roam Transit services (routes 1, 2, 3, 4, 6, and 9) as a walk-up passenger on the selected travel date. Simply present your ticket to the driver when boarding any of these routes. Canmore Local routes 5C, 5T and 12 are always free, so you do not need to present your ticket to ride these services.

Yes, your Reservable Super Pass provides unlimited access to all Roam Transit services for the day. You can use the Route 3 – Canmore/Banff Regional service as a walk-up to reach the Banff High School Transit Hub. From there, transfer to Route 8X – Banff/Lake Louise Express or Route 10 to Moraine Lake using your pre-scheduled reservation for the appropriate service. Please ensure you arrive at the 8X bus stop at the Banff High School Transit Hub at least 20 minutes before your reservation time to avoid any delays. Plan your journey accordingly.

If you do not have a reservation, you are considered a walk-up passenger. Plan to arrive well ahead of the departure time at either the Route 8X Lake Louise or Route 10 Moraine Lake bus stop at the Banff High School Transit Hub and join the ‘non-reservation’ line. Forty percent of seats on each departure are allocated for walk-up riders, filled on a first-come, first-served basis. Please be aware that wait times can be long. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1 to 3 departures of the 8X or 10 service before seats become available. Note that you cannot join the walk-up line until your entire group is present.

During the summer months (May-Oct), Roam Transit does not operate services between Lake Louise Village and Lake Louise Lakeshore (or reverse). Reservations are exclusively available for travel between Banff and Lake Louise. Additionally, boarding the 8X service as a walk-on passenger for travel between The Village and Lakeshore is not permitted.

Until September 15th you can only access Moraine Lake with us using a Reservable Super Pass these tickets provide access to the Parks Canada Lake Connector Shuttle to Moraine Lake.

Beginning on September 16th you can purchase a one-way reservation to Moraine Lake on our Route 10 service. Please note that walk-up, non-reservation tickets to Moraine Lake are only available to purchase on the bus with exact cash upon boarding, or from our Customer Service desk inside The Banff Visitors Centre. Walk-up tickets will not be available to purchase at Ticket Vending Machines or through the Token Transit App due to limited cell service at Moraine Lake. 

No, Super Pass tickets cannot be purchased in person; they must be reserved in advance online. Reservations can be made online up to 2 hours before the scheduled departure time, subject to availability. Super Pass tickets are not available for purchase on the bus, at the Customer Service Desk at The Banff Visitors Centre, via Token Transit, or from Ticket Vending Machines.

Until September 15th, 2024 you can only access to Moraine Lake via Roam Transit is exclusive to the Reservable Super Pass, which includes access to the Parks Canada Lake Connector Shuttle. None of the other Roam Transit fare options will grant access to the Shuttle for Moraine Lake.

Beginning September 16th, 2024 our Route 10 service will start and you will be able to visit Moraine Lake with a one-way ticket or Super Pass reservation. Please note that walk-up, non-reservation tickets to Moraine Lake are only available to purchase on the bus with exact cash upon boarding, or from our Customer Service desk inside the Banff Visitors Centre. Walk-up tickets will not be available to purchase at Ticket Vending Machines or through the Token Transit app due to limited cell service at Moraine Lake. 

Please be aware, all other Roam Transit fare options, such as purchasing tickets via Token Transit, paying with exact cash fare on the bus, visiting our Customer Service Desk at 224 Banff Ave, or using the ticket vending machine at the Banff High School Transit Hub, do not include access to the Parks Canada Lake Connector Shuttle. These tickets are open and cannot be reserved. Without a reservation, you will need to join the “walk-up” line. Approximately 60% of the seats on each departure are available for reservations, while the remaining 40% are allocated to walk-up passengers on a first-come-first-serve basis. Unfortunately, wait times can be lengthy. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1-3 departures of the 8X service before seats become available.

No, access to the Parks Canada Connector Shuttle to Moraine Lake is only granted to riders who have used the 8X service from Banff to Lake Louise. Refunds will not be issued to those who purchase tickets and attempt to use them at Lake Louise Lakeshore without having taken the 8X service from Banff.

Yes, you can modify your booking to change the date and time of travel up until 2 hours before your departure. Click here to make changes. Please note that modifications are subject to availability, especially during the busy summer season (May-Oct). Departures are often sold out, so modifications may not always be possible.

Yes, you have the option to cancel your reservation before your scheduled departure date and time. However, there are specific conditions:

Up to 48 hours ahead of your departure time, a 25% cancellation fee will be applied. Please contact us at info@roamtransit.com with your transaction number, specifying the tickets you wish to cancel, and confirming your acceptance of the 25% cancellation fee. We will promptly proceed with processing your refund. It’s important to note that the reservation fee is non-refundable.

If cancellation request occurs within 48 hours of departure, no refund will be issued.

The reservation fee is charged per transaction at a rate of $3.00. This fee is non-refundable and contributes to covering the operating costs of the Reservation Service.

If you fail to arrive at the designated stop location 20 minutes before your scheduled departure time, you will be considered a “No-Show.” Your reservation will be canceled, and your spot(s) will be allocated to other guests. While you can still use your ticket on the reserved date, you will now need to join the non-reservation queue for the next available walk-up seat.

You are only guaranteed a seat on the bus you have a reservation for, provided your entire group is at the designated stop no later than 20 minutes before your departure time. If you would like to take another 8X departure, you will need to join the back of the walk-up line when your entire group is present. Please keep in mind that wait times can be lengthy, and you should be prepared to wait 1-3 departures before a walk-up seat(s) becomes available. You can use your ticket for any other departure on the same day as your reservation at no extra cost. We recommend taking the bus you have a reservation for.

No, there is no parking available at The Banff High School. Many visitors utilize the 9-hour free parking at The Banff Train Station, which is a 7-10 minute walk from The Banff High School. For information on free and paid parking options, please visit The Town of Banff’s website. Make sure to allow ample time to secure parking prior to your reservation, and remember that all members of your group must be at The 8X stop at The Banff High School Transit Hub at least 20 minutes before your scheduled departure.

No, if you don’t have a reservation for the next departure or only possess a walk-up ticket, you must join the back of the walk-up line. Please note that this service is highly sought after, and wait times can be considerable. Your entire group should be prepared to wait for 1-3 departures before walk-up seat(s) become available. Please plan accordingly.

Please contact your accommodation in Lake Louise for the best advice on accessing Lake Louise Lakeshore and Moraine Lake from their property.

No, if you have a reservation for the Parks Canada Shuttles to Lake Louise or Moraine Lake, you must drive to the Lake Louise Park & Ride, situated at the Lake Louise Ski Resort. We do not provide service to this location.

Yes, all Roam buses are fully accessible with wheelchair ramp and kneeling capabilities to make getting on and off easier for everyone. ***Note: At this time, Parks Canada shuttle buses are not wheelchair accessible, and have limited accessibility, please contact Parks Canada directly for more information: 1-877-737-3783.

Roam buses permit pets, provided they are appropriately crated. Service dogs are always welcome onboard. For more information, please review our Pet Policy available here.

Exterior bike racks are provided on all Roam Transit buses on a first come first served basis. Each bus can carry up to 3 bikes at a time. Go to our Transportation Policies page to learn more about or Bike Policies and scroll down for a short video on how to load your bike on the external bike racks.

Yes, strollers are welcome on board all Roam buses. We do require that the aisle is kept free and clear for all passengers. This may require strollers to be collapsed/folded while on the bus. Please note that larger strollers, such as Chariots, may not be allowed if they are too large when folded and obstruct the middle aisle.

Our buses have limited onboard storage space and cannot accommodate hard-shelled canoes, kayaks, or SUPs. Any luggage or inflatable water equipment should fit comfortably on your lap during travel and must not occupy an extra seat or block the aisle. Please note that transportation with these items cannot be guaranteed.