The Lake Louise Fare-Free Residents Pass, funded by Improvement District No. 9, provides accessible and affordable transit for residents.
Eligible Lake Louise residents can apply online to receive a fare-free pass which can be accessed via the Token Transit app. This pass grants unlimited access to the Lake Louise Local Route 11 service from May 13 through October 12, 2026.
Resident Pass Application Form
The personal information you provide to the Bow Valley Regional Transit Services Commission will be used for the purpose of managing the Banff Resident Fare Free Program and communications with you regarding the Banff Resident Fare Free Program. Your personal information is collected under the authority of Section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act. Your personal information will remain confidential and attached documentation deleted after verification.
The Bow Valley Regional Transit Services Commission will not share this information with other parties outside the specific program for which this was collected.
Questions regarding this collection of personal information can be directed to: Manager, Communication & Customer Experience. Phone 403.762.0606 or email info@roamtransit.com 221 Beaver Street, Banff AB, T1L 1A5.
Fare Free Frequently Asked Questions
How does fare free work?
Lake Louise residents receive a Token Transit pass that must be presented via the Token Transit app when boarding a Roam bus. Each resident is issued their Token Transit pass, which is non-transferable and cannot be shared.
The Token Transit pass is an app-based pass, used for Roam Transit fares. When boarding, users simply show their activated pass to ride fare-free on the Lake Louise Local Route 11 service.
The Lake Louise Resident Token Transit pass is valid from May 13 to October 12, 2026.
Which routes are considered “Lake Louise local”?
Lake Louise Local Route 11 service.
How do I apply?
Lake Louise residents interested in obtaining a fare-free Token Transit pass can apply online (see application form above).
Once your application has been received, you will receive a confirmation email once it has been verified and approved. The confirmation email will include a link, code and instructions on how to download your Token Transit pass. Please allow up to five business days for processing.
Applicants must present documentation showing proof of residency with a physical Lake Louise address. Examples of accepted documents are listed below.
What should I do if I am an employee of the Fairmont Chateau Lake Louise, Lake Louise Inn, Paradise Lodge & Bungalows or the Lake Louise Ski Resort and live in staff accommodation?
If you are an employee of the Fairmont Chateau Lake Louise, Lake Louise Inn, Paradise Lodge & Bungalows or the Lake Louise Ski Resort living in staff accommodation, you do not need to apply for a Token Transit pass. Simply show your employee ID to the driver to board the Route 11 Lake Louise Local service free of charge for the 2026 season.
What documents are accepted as proof of residency?
The following documents are accepted as proof of residency:
- Current lease or rental agreement
- Utility or internet bill (not older than 2 months)
- Home or renters insurance document (currently dated)
- Car insurance document (currently dated)
- Property tax bill
- Proof of current homeownership
- Employer Housing Agreement Form for those living in staff accommodations within Lake Louise (Improvement District No. 9), signed and dated within the past month (download form here).
How can I get my child their fare free Token Transit pass?
Fare free applicants have the choice to “Add another family member” upon their own application for a fare free pass. Guardians can use this to add children (Youth 13-18) to the program and only have to supply their name, age group and relationship to the applicant. Children 12 and under are free to travel on Roam and do not require a Resident Pass.
What if I do not have access to a smartphone?
If you do not have access to a smartphone and would still like to participate in the Lake Louise Resident Program, please submit your application form by email to llrp@roamtransit.com and indicate that you are requesting a smartcard.
What if my name is not on any of the documents needed for proof of residency?
If your partner is the primary housing agreement or bill holder, they can apply for your fare free pass for you along with their application. Similar to how guardians can apply for a child’s fare free pass, your partner will have the choice to “Add another family member” upon their own application.
Why isn’t Route 8X considered “local”?
At this time, Route 8X is classified as a regional service because it connects Banff and Lake Louise. Since it operates between multiple communities, it is not considered a local route for either Banff or Lake Louise.
Can others use my fare free pass?
No, your fare free pass is assigned to you and registered under your name.
How do I extend my fare-free resident pass?
The Lake Louise Fare-Free Resident Smart Card is valid from May 13 until end of day October 12, 2026.
The Route 11 service does not run during the Fall/Winter period, and all residents will be required to reapply prior to service beginning again in May 2027.
I live in staff accommodation in Lake Louise – how do I apply for my pass?
To apply, please download the Employer Housing Agreement Form (here) and have your staff accommodation manager complete and sign it to confirm that you reside in staff accommodation within Lake Louise (Improvement District No. 9).
Once completed, please submit the form via the proof of current residency section of the online application form for processing.