COVID-19 Service Information

Roaming Forward From COVID-19

The health and safety of our passengers and drivers continues to be our top priority at Roam Public Transit as we move forward from the COVID-19 health crisis. As businesses begin to reopen, we want to ensure the proper protocols are in place for our commuters as well as those passengers taking Roam to go to essential services.
Please note the following will be in effect while taking Roam:

Mandatory Face Coverings

The Bow Valley Regional Transit Services Commission has made the decision to make face coverings mandatory while taking Roam Public Transit buses, starting on July 13, 2020. Taking a proactive step to become the first transit agency in Alberta to mandate face coverings, this new policy is being implemented to increase safety and to help prevent and limit the spread of COVID in the Bow Valley.

Passengers will be asked to wear face coverings such as headwraps, bandanas, scarves, and non-medical masks when boarding, riding, and exiting all Roam buses. Starting July 13, Roam Transit employees will be at the main transit hubs for a few weeks, during peak hours, with a limited supply of non-medical disposable masks for riders who arrive at a bus stop without a face covering. These disposable masks are intended as supplementary and all riders should be providing their own face coverings.

Even with face coverings, passengers are strongly encouraged to maintain a two-metre distance in all areas possible, such as waiting for the bus and allowing other riders to exit prior to boarding.

  • Children under the age of two
  • People with an underlying medical condition which inhibits the ability to wear a face covering
  • People who are unable to place or remove a face covering without assistance.
Roam transit operators do not have to wear a mask when behind the plexiglass physical barrier or if they are wearing a face shield. Enforcement will not be in place initially, however, BVRTSC anticipates strong compliance with this new policy as it further enhances the safety measures implemented by Roam, increasing passenger confidence in using transit. In addition to making face coverings mandatory, Roam continues to: Sanitize high touch surfaces on the bus, and regularly apply anti-microbial treatments on the buses.

JUNE 1, 2020
Reinstating Fares

Roam is resuming fare collection on all of our routes except for Canmore Local, which continues to be fare free as a part of the Town of Canmore’s transportation plan. For a reminder of local and regional fares, please visit our Local and Regional Fares page.
  • We will also begin issuing credits for passholders who had valid passes during the fare free period. Should you require a credit, please email
  • Please use cashless options for fares if possible: Token Transit, smart card, and our new ticket vending machines once they are installed.
Exact Change Required – Change Voucher System Eliminated

To minimize interaction, Roam will no longer be issuing change vouchers to customers who do not provide exact change. This is to lessen the interaction between drivers and customers. If you have a change voucher you’d like to redeem, please go to a change voucher location. They will redeem vouchers until July 31. As of August 1, you will only be able to redeem them at the Roam Customer Service Centre in Banff or the Canmore Civic Centre and can redeem them until Dec. 31, 2020.

Customer Service Centre

The Roam Customer Service Centre (221 Beaver Street) will reopen on the following days and hours:

Monday to Friday 10 a.m. to 3:30 p.m.

  • Physical distancing measures as well as a plexi-glass divider will be in place. Please follow the tape on the floor and stand behind the line. A maximum of two customers will be allowed in the Customer Service Centre at one time. Contactless payment is preferred, but we will accept cash.
  • For lost and found, please call 403-762-0606 first to check whether your item has been turned in before visiting the service centre.
Reinstating Front Door Loading

Front door loading will return on all of our routes. In order to facilitate front door loading, there will be plexi-glass serving as a divider between the driver and the passenger.
  • Where plexi-glass dividers are not in place yet, drivers will be using face shields while loading and unloading the bus.
  • Please ensure you are maximizing the space between yourself, the driver and other passengers as you are boarding.
  • Passengers are required to exit from the rear door.

Keeping You Safe

If you are sick or feeling unwell, please do not take transit. If you do take transit, remember:
  • Spread out as much as possible. While there is no longer a two metre regulation in place for public transit, please ensure there is space between you and other passengers.
  • Wearing a face covering or mask while on the bus is mandatory. This can be a fabric mask, bandana, Buff, or scarf covering the mouth and nose. Wearing a non-medical mask helps to protect those around you, even if you have no symptoms.
Cleaning Procedures

Roam has taken additional cleaning and disinfecting measures to address COVID-19:
  • Significantly increased cleaning and sanitizing of high touch surfaces on the buses.
  • Application of anti-microbial treatments on buses on a regular basis.
Summer Schedule + Non-Essential Travel

  • This summer is not going to be like summers as we know it in a lot of ways. Moving forward into the coming weeks, Roam continues to focus primarily on commuters and passengers taking Roam to essential services like appointments and grocery shopping, while understanding that there may be further need for travel as businesses in the Bow Valley open up.
  • Bike capacity on the buses will be limited to three bikes on the outside rack only this summer as we are prioritizing moving people and need all available space. Please do not expect to ride the Legacy Trail one way and Roam back this summer as we anticipate bike rack space to not be regularly available.