Frequently Asked Questions:

• How do I buy my Reservable Super Pass?

  To purchase a Reservable Super Pass, you will need to click the "Reservations" button on this page. This will take you to our product options page where you will choose: Super Pass Reservations. From here, you will purchase your Reservable Super Pass by choosing your date of travel and how many passes you will require for adult, senior, youth or child (although Roam is free for riders 12 and under, they still require a reservation). The next screen will provide you with the departure times on Route 8X or 8S for you to make your selection and finally move to the passenger information and payment screens. You can download the ticket to your device after payment, your ticket will also be sent to you by email, please remember to check your junk mail if you have not received your ticket. Please note that if you select a different return date you will be charged for an additional Super Pass.

• How do I use my Super Pass?

  Arrive at your departure location at least 15 minutes prior to your scheduled departure time. Please ensure you have your ticket printed or downloaded prior to arrival. Present your Super Pass ticket with QR code to the Roam bus driver when you board - the ticket can be in digital form, or a printed paper ticket. To use the Parks Canada Lake Connector shuttle, you will show your valid Reservable Roam Super Pass to Parks Canada staff at Lake Louise Lakeshore to receive your Parks Canada boarding pass. The Lake Connector Shuttle departs every 15 minutes from the Lake Louise Lakeshore and the Moraine Lake location. You will need to catch the Lake Connector Shuttle from Moraine Lake back to Lake Louise for transit back to Banff. Did you know that your Super Pass is valid for all Roam Transit services as a walk-up passenger for the selected date of travel? Just show your Super Pass ticket to the driver when boarding.

• Can I travel from Canmore to Lake Louise with my Super Pass?

  Yes, your Super Pass is an unlimited day pass on all Roam Transit services and does include the Parks Canada Lake Connector Shuttle to Moraine Lake. As an example, you can travel on the Route 3 – Canmore/Banff Regional service (as a walk-up) to the Banff High School Transit Hub and then transfer with your prescheduled reservation on to the Route 8X – Banff/Lake Louise Express or 8S – Banff/Lake Louise Scenic service and travel to the Lake Louise Lakeshore. Once at the Lakeshore you can also, show your Super Pass to a Parks Canada Employee to board the Lake Connector Shuttle to Moraine Lake.

• What if I miss my departure time?

  If you are not at the proper stop location 15 minutes prior to your specified departure time on the day of your scheduled reservation, you will be deemed a “No-Show”. Your reservation will be cancelled, and your spot(s) will be made available to other guests. You will still be able to use your ticket on your reservation date, however you will now need to wait in the non-reservation queue for the next available walk-up seat.

• Can I modify my booking?

  Yes, you can change the date and time of travel up until 2 hours prior to you travel time on the date of departure. Please click here to modify your booking.

• Can I cancel my ticket?

  Your reservation can be cancelled prior to your departure date and time, it will be subject to a 25% cancellation charge. Phone (403) 762-0606 or email: info@roamtransit.com. The reservation fee is non-refundable.

• Why is there a booking fee?

  The reservation fee is charged per transaction. The fee to make a reservation is $3.00. This fee is non-refundable and helps cover the operating cost of this Reservation Service.

• Are your buses wheelchair accessible?

  Yes, all Roam buses are fully accessible with wheelchair ramp and kneeling capabilities to make getting on and off easier for everyone. ***Note: At this time, Parks Canada shuttle buses are not wheelchair accessible, and have limited accessibility, please contact Parks Canada directly for more information: 1-877-737-3783.

• Can I bring my bike on board?

  Exterior bike racks are provided on all Roam Transit buses on a first come first served basis. Each bus can carry up to 3 bikes at a time. Go to our Transportation Policies page to learn more about or Bike Policies and scroll down for a short video on how to load your bike on the external bike racks.

• Can I bring my stroller on board?

  Yes, strollers are welcome on board all Roam buses. We do require that the aisle is kept free and clear for all passengers. This may require strollers to be collapsed/folded while on the bus. Some larger strollers (Chariots for example) may not be permitted if they are too large when folded and block the middle aisle.

• Can I bring luggage, or an inflatable Canoe / Kayak / SUP on board?

  Our buses have limited storage space on board. We cannot transport hard shelled Canoes, Kayaks or SUP’s. Any luggage or inflatable water equipment should comfortably fit on your lap for the duration of travel, and must not take up an additional seat or block the aisle at any time. Roam cannot guarantee transportation with these items.

• Can I book the Route 10 directly to Moraine Lake?

  The route 10 is a limited service that runs for 3-weeks of the year in Fall. This service will start in mid/late September and will run until Moraine Lake Road closes (exact dates TBC). Please check our website for the schedule and detailed reservation information regarding this service in September.