Token Transit | Roam Transit

Token Transit

Token Transit is a mobile app you can use to purchase any of our Roam transit fares. Using the Token Transit app, riders can purchase passes using credit cards on their smartphones and board the bus by showing the driver the unique pass displayed on their phone.

Give Token Transit a try and Roam with ease – download the Token Transit app today!

 

Just follow these four easy steps:

1. Download

Install “Token Transit” from the App Store (iOS) or Google Play (Android).

link to download iOS Token Transit app

2. Purchase

Select a Roam fare type, from a single ride to a 186 Consecutive Day (6 Month) Pass. Pay with your credit card and always have your pass with you.

3. Activate

When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.

4. Ride

As you board the bus, show the driver your digital ticket. Ride the bus anytime with ease and convenience. That’s all there is to it!

 

Frequently Asked Questions

Contact Information:

Email: help@tokentransit.com
Call/Text: 415-91-TOKEN (86536)
Website: www.tokentransit.com/support

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.

When do I need an internet connection?

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass).

What happens if I lose my phone?

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.

I need help with the app; who can help me?

Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.

How do I know if my pass is active?

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

Is my credit card information secure?

All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.

I don’t have a credit card; can I go to Roam and pay with cash or cheque to pay for and load passes onto the app?

The only form of payment accepted by Token Transit is credit card.

Can I request a refund?

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.