Reservations

Please email our Customer Service Team at info@roamtransit.com, or call us at 403-762-0606 within our office hours of 9 a.m.-5 p.m., and we will be happy to assist you.

1. Click the “Reserve Now” button on this page to access our product options. 
2. Choose the Reservable Super Pass from the available options. 
3. Select your date of travel and indicate the number of passes needed for adults, seniors, youths, or children (even though Roam is free for riders 12 and under, reservations are still required). 
4. On the next screen, you’ll see the departure times for Route 8X. Choose your preferred time in each direction and proceed to the passenger information and payment screens. 
5. After completing the payment, you can download the ticket to your device. Additionally, your ticket will be sent to you via email, so remember to check your spam folder if you haven’t received it. 
6. Make sure to have your ticket available when boarding the buses. If using an electronic copy, ensure your phone or tablet has enough battery to last the day. 
Please note that selecting a different return date will result in an additional charge for another Super Pass ($30 pp).

The Banff High School is situated on the 300 block of Banff Avenue. At the Transit Hub, multiple bus stops are available. The 8X stop is closer to the Moose St end of the block, across from the Ptarmigan Hotel. Look for the “8X Lake Louise” sign. Waiting at the wrong bus stop will cause you to miss your reserved departure.

If you have a reservation, make sure to arrive at your departure location at least 20 minutes before your scheduled departure time. Ensure you have your ticket(s) printed or downloaded beforehand. Keep in mind that we need to see each riders ticket, so if you booked for multiple people you will need to have all tickets printed or downloaded. When boarding, present your Reservable Super Pass with the QR code to the Roam bus driver or ambassador. 

If you are not there within the required timeframe, you will be considered a “no-show” and your reservation will be canceled. You will then be required to wait in the “walk-up” line until space becomes available on a future departure. Please note that you can still use the same ticket on a later service at no additional cost.

Your Reservable Super Pass ticket grants access to the Parks Canada Lake Connector Shuttle from Lake Louise Lakeshore to Moraine Lake (return)*. Upon arrival at the Lake Louise Lakeshore, proceed directly to the Lake Connector Shuttle boarding area and present your Reservable Super Pass ticket to a Parks Canada representative or shuttle driver. The shuttles operate every 30 minutes and do not require reservations. Look for the signage indicating where to wait for the shuttle. We recommend visiting Moraine Lake before Lake Louise to ensure you have sufficient time to use the Connector Shuttle before the service ends each day. Please note that to visit Moraine Lake you must board the 8X service departing from Banff High School no later than 4:02 p.m. The last Connector Shuttle leaves Lake Louise Lakeshore at 5:30 p.m., and the last departure from Moraine Lake is at 7:00 p.m. Anyone trying to access the Parks Canada Lake Connector Shuttle from Lake Louise Lakeshore after these times will be denied access. Please note that lines can be long towards the end of service. We recommend planning to catch a shuttle at least 30 minutes before the last departure.

*Please note Moraine Lake Road opens June 1^st, so and Super Pass tickets purchased for May 16^{th –} May 31^st do not include access to Moraine Lake.

Your Reservable Super Pass is valid for all Roam Transit services (routes 1, 2, 3, 4, 6, and 9) as a walk-up passenger on the selected travel date. Simply present your Super Pass ticket to the driver when boarding any of these routes. Canmore Local routes 5C, 5T and 12 are always free, so you do not need to present your ticket to ride these services.

Yes, your Reservable Super Pass grants unlimited access to all Roam Transit services for the day. You can utilize the Route 3 – Canmore/Banff Regional service (as a walk-up) to reach the Banff High School Transit Hub. From there, transfer to the Route 8X – Banff/Lake Louise Express using your pre-scheduled reservation and proceed to the Lake Louise Lakeshore. Remember, you must be at the 8X bus stop at The Banff High School Transit Hub no later than 20 minutes before your reservation, so please plan your journey accordingly.

If you do not have a reservation, you are considered a walk-up passenger. Plan to arrive well ahead of the departure time at the 8X Lake Louise bus stop at the Banff High School Transit Hub and join the “non-reservation” line. 40% of seats on each departure are allocated for walk-up riders without reservations, filled on a first-come-first-served basis. Unfortunately, wait times can be long. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1-3 departures of the 8X service before seats become available. Please note that you cannot join the walk-up line until your entire group is present, and you should have a valid ticket or the exact cash fare ready before joining the walk-up line. Using the 8X service as a walk-up does not grant you access to Moraine Lake.

During the summer months (May-Oct), Roam Transit does not operate services between Lake Louise Village and Lake Louise Lakeshore (or reverse). Reservations are exclusively available for travel between Banff and Lake Louise. Additionally, boarding the 8X service as a walk-on passenger for travel between The Village and Lakeshore is not permitted.

No, only Reservable Super Pass tickets provide access to the Parks Canada Lake Connector Shuttle to Moraine Lake.

No, Super Pass tickets cannot be purchased in person; they must be reserved in advance online. Reservations can be made online up to 2 hours before the scheduled departure time, subject to availability. Super Pass tickets are not available for purchase on the bus, at the Customer Service Desk at the Banff Visitors Centre, via Token Transit, or from Ticket Vending Machines.

No, access to Moraine Lake via Roam Transit is exclusive to the Reservable Super Pass, which includes access to the Parks Canada Lake Connector Shuttle. None of the other Roam Transit fare options grant access to the Shuttle for Moraine Lake. Please be aware, all other Roam Transit fare options, such as purchasing tickets via Token Transit, paying with exact cash fare on the bus, visiting our Customer Service Desk at 224 Banff Ave, or using the ticket vending machine at the Banff High School Transit Hub, do not include access to the Moraine Lake Connector Shuttle. These tickets are open and cannot be reserved. Without a reservation, you will need to join the “walk-up” line. Approximately 60% of the seats on each departure are available for reservations, while the remaining 40% are allocated to walk-up passengers on a first-come-first-serve basis. Unfortunately, wait times can be lengthy. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1-3 departures of the 8X service before seats become available.

No, access to the Parks Canada Connector Shuttle to Moraine Lake is only granted to riders who have used the 8X service from Banff to Lake Louise. Refunds will not be issued to those who purchase tickets and attempt to use them at Lake Louise Lakeshore without having taken the 8X service from Banff. 

No, Roam Transit will not be operating the Route 10 (Banff – Moraine Lake Express) service in 2025. Riders can purchase a Reservable Super Pass ticket to access Moraine Lake via Lake Louise from June 1^{st –} October 13^th, 2025.

Yes, you can modify your booking up to 2 hours before your scheduled departure time through the following links. Please note you must select the option below which matches your reservation type.

Please note that modifications are subject to availability. 

Yes, you have the option to cancel your reservation before your scheduled departure date and time. However, there are specific conditions:

Up to 48 hours ahead of your departure time, a 25% cancellation fee will be applied. Please contact us at info@roamtransit.com with your transaction number, specifying the tickets you wish to cancel, and confirming your acceptance of the 25% cancellation fee. We will promptly proceed with processing your refund. It’s important to note that the reservation fee is non-refundable.

If cancellation request occurs within 48 hours of departure, no refund will be issued.

The reservation fee is charged per transaction at a rate of $3.00. This fee is non-refundable and contributes to covering the operating costs of the Reservation Service.

If you fail to arrive at the designated stop location 20 minutes before your scheduled departure time, you will be considered a “No-Show.” Your reservation will be canceled, and your spot(s) will be allocated to other guests. While you can still use your ticket on the reserved dateyou will need to wait at the designated 8X bus stop for the next scheduled departure.

You are only guaranteed a seat on the bus you have a reservation for, provided your entire group is at the designated stop no later than 20 minutes before your departure time. If you would like to take another 8X departure, you will need to wait at the designated 8X bus stop when your entire group is present. Please keep in mind that wait times can be lengthy, and you should be prepared to wait up to 2 departures before a walk-up seat(s) becomes available. You can use your ticket for any other departure on the same day as your reservation at no extra cost. We recommend taking the bus you have a reservation for.

No, our service does not go to the ski resort. Ski Louise provide their own free shuttle from Banff to Lake Louise Ski Resort. Please see their website for more information on this. 

If you are planning summer travel and need to access Lake Louise Park & Ride, located at the ski hill, you must drive there. We do not provide service to this location. 

Yes, however please note we do not have designated winter equipment storage on the 8X buses. You should be prepared to sit with your skis/snowboards, holding them securely, for the duration of your journey. These items cannot be lay on the ground in the aisle and cannot be placed under the bus.

No, if you have a reservation for the Parks Canada Shuttles to Lake Louise or Moraine Lake, you must drive to the Lake Louise Park & Ride, situated at the Lake Louise Ski Resort. We do not provide service to this location.

No, there is no parking available at the Banff High School. Many visitors utilize the 9-hour free parking at the Banff Train Station, which is a 7-10 minute walk from the Banff High School. For information on free and paid parking options, please visit the Town of Banff’s website. Make sure to allow ample time to secure parking prior to your reservation, and remember that all members of your group must be at the 8X stop at the Banff High School Transit Hub at least 20 minutes before your scheduled departure.

No, if you don’t have a reservation for the next departure or only possess a walk-up ticket, you must join the back of the walk-up line. Please note that this service is highly sought after, and wait times can be considerable. Your entire group should be prepared to wait for 1-3 departures before walk-up seat(s) become available. Please plan accordingly.

Yes, you can use the 8X service between Lake Louise Village and Lake Louise Lakeshore (or reverse) by paying your exact cash fare directly to the driver upon boarding. Single ride tickets are; Adult $2, Youth/Senior* $1 and children 12 & under are free.

Please keep in mind that service between Lake Louise Lakeshore and Lake Louise Village (or reverse) is subject to availability, and during peak hours seating may not be available.

In the summer months (May-Oct) we do not serve Lake Louise Village to Lake Louise Lakeshore in either direction. If you are planning to travel in the summer, we recommend reaching out to your accommodation in Lake Louise for the best advice on accessing Lake Louise Lakeshore from their property.

*Youth 13-18 (18 years old only if shows High School ID), Senior 65+

Yes, all Roam buses are fully accessible with wheelchair ramp and kneeling capabilities to make getting on and off easier for everyone.

*Note: At this time Parks Canada shuttle buses are not wheelchair accessible, and offer limited accessibility, please contact Parks Canada directly for more information: 1-877-737-3783.

Roam buses permit pets, provided they are appropriately crated. Service dogs are always welcome onboard. For more information, please review our Pet Policy available here.

Exterior bike racks are provided on all Roam Transit buses on a first come first served basis. Each bus can carry up to 3 bikes at a time. Go to our Transportation Policies page to learn more about or Bike Policies and scroll down for a short video on how to load your bike on the external bike racks.

Yes, strollers are welcome on board all Roam buses. We do require that the aisle is kept free and clear for all passengers. This may require strollers to be collapsed/folded while on the bus. Please note that larger strollers, such as Chariots, may not be allowed if they are too large when folded and obstruct the middle aisle.

Yes, however you must follow our bear spray policy outlined below:  

Passengers carrying bear spray must keep it securely stored inside their bags while on Roam Transit buses. Bear sprays must be properly sealed, with the safety cap intact, and must be kept inside the passenger’s bag or backpack for the duration of the trip.  Bear spray must not be carried in hand, placed on seats, or stored in any open or accessible manner during the ride. 

Passengers are responsible for ensuring their bear spray is secured and stored in accordance with this policy. 

Failure to comply with this policy may result in passengers being asked to leave the bus or have their travel restricted. 

Our buses have limited onboard storage space and cannot accommodate hard-shelled canoes, kayaks, or SUPs. Any luggage or inflatable water equipment should fit comfortably on your lap during travel and must not occupy an extra seat or block the aisle. Please note that transportation with these items cannot be guaranteed.