Frequently Asked Questions for System Wide Pass Until May 16th:

• How do I buy my Reservable System Wide Pass?

  To purchase a Reservable System Wide Pass, you will need to click the "Reservations" button on this page. This will take you to our product options page where you will choose: Reservable System Wide Pass. From here, you will purchase your Reservable System Wide Pass by choosing your date of travel and how many passes you will require for adult, senior, youth or child (although Roam is free for riders 12 and under, they still require a reservation). The next screen will provide you with the departure times on Route 8X for you to make your selection and finally move to the passenger information and payment screens. You can download the ticket to your device after payment, your ticket will also be sent to you by email, please remember to check your junk mail if you have not received your ticket. Please note that if you select a different return date you will be charged for an additional Reservable System Wide Pass.

• How do I use my Reservable System Wide Pass?

  Arrive at your departure location at least 15 minutes prior to your scheduled departure time. Please ensure you have your ticket printed or downloaded prior to arrival. Present your System Wide Pass with QR code to the Roam bus driver when you board - the ticket can be in digital form, or a printed paper ticket. Did you know that your Reservable System Wide Pass is valid for all Roam Transit services as a walk-up passenger for the selected date of travel? Just show your Reservable System Wide Pass ticket to the driver when boarding.

• Can I travel from Canmore to Lake Louise with my Reservable System Wide Pass?

  Yes, your System Wide Pass is an unlimited day pass on all Roam Transit services. You can travel on the Route 3 – Canmore/Banff Regional service (as a walk-up) to the Banff High School Transit Hub and then transfer with your prescheduled reservation on to the Route 8X – Banff/Lake Louise Express and travel to the Lake Louise Lakeshore.

• What if I miss my departure time for my System Wide Pass?

  If you are not at the proper stop location 15 minutes prior to your specified departure time on the day of your scheduled reservation, you will be deemed a “No-Show”. Your reservation will be cancelled, and your spot(s) will be made available to other guests. You will still be able to use your ticket on your reservation date, however you will now need to wait in the non-reservation queue for the next available walk-up seat.

• Can I modify my booking for my System Wide Day Pass?

  Yes, you can change the date and time of travel up until 2 hours prior to you travel time on the date of departure. Please click here to modify your booking.

• Can I cancel my System Wide ticket?

  Your reservation can be cancelled prior to your departure date and time, it will be subject to a 25% cancellation charge. Phone (403) 762-0606 or email: info@roamtransit.com. The reservation fee is non-refundable.

Frequently Asked Questions for Super Pass Beginning May 17th:

• How do I purchase my Reservable Super Pass?(as of May 2nd, 2024)

  1. Click the "Reservations" button on this page to access our product options.
  2. Choose the Reservable Super Pass from the available options.
  3. Select your date of travel and indicate the number of passes needed for adults, seniors, youths, or children (even though Roam is free for riders 12 and under, reservations are still required).
  4. On the next screen, you'll see the departure times for Route 8X. Choose your preferred time in each direction and proceed to the passenger information and payment screens.
  5. After completing the payment, you can download the ticket to your device. Additionally, your ticket will be sent to you via email, so remember to check your spam folder if you haven't received it.
  6. Make sure to have your ticket available when boarding the buses. If using an electronic copy, ensure your phone or tablet has enough battery to last the day.
  Please note that selecting a different return date will result in an additional charge for another Super Pass ($25pp).

• Where exactly is the 8X bus stop at The Banff High School Transit Hub?

  The Banff High School is situated on the 300 block of Banff Avenue. At the Transit Hub, multiple bus stops are available. The 8X stop is closer to the Moose St end of the block, across from The Ptarmigan Hotel. Look for the "8X Lake Louise" sign. Waiting at the wrong bus stop will cause you to miss your reserved departure.

• How do I use my Reservable Super Pass on the 8X Banff-Lake Louise service?

  If you have a reservation, make sure to arrive at your departure location at least 20 minutes before your scheduled departure time. Ensure you have your ticket(s) printed or downloaded beforehand. Keep in mind that we need to see each riders ticket, so if you booked for multiple people you will need to have all tickets printed or downloaded. When boarding, present your Reservable Super Pass with the QR code to the Roam bus driver or ambassador.
  If you are not there within the required timeframe you will be considered a "no-show" and your reservation will be canceled, you will then be required to wait in the "walk-up" line until space becomes available on a future departure. Please note, that you can still use the same ticket on a later service at no additional cost.

• How do I use my Reservable Super Pass ticket to access Moraine Lake?

  Your Reservable Super Pass ticket grants access to the Parks Canada Lake Connector Shuttle from Lake Louise Lakeshore to Moraine Lake (return). To redeem your token for the shuttle to Moraine Lake, present your Reservable Super Pass ticket to a Parks Canada representative at Lake Louise Lakeshore. The shuttles operate every 15-20 minutes and do not require reservations. Look for the large green flags indicating where to wait for the shuttle. We recommend visiting Moraine Lake before Lake Louise to ensure you have sufficient time to use the Connector Shuttle before the service ends each day. Please note that to visit Moraine Lake, you must catch an 8X departure from Banff by 4:00 p.m. The last Connector Shuttle leaves Lake Louise Lakeshore at 6 p.m., and the last departure fom Moraine Lake is at 7 p.m. Please keep in mind that lines can be long towards the end of service - we recommend planning to catch a service at least 30 minutes before the last departure.

• How do I use my Reservable Super Pass on other Roam Transit Services?

  Your Reservable Super Pass is valid for all Roam Transit services (routes 1, 2, 3, 4, 6, and 9) as a walk-up passenger on the selected travel date. Simply present your Super Pass ticket to the driver when boarding any of these routes. Canmore Local routes 5C, 5T and 12 are always free, so you do not need to present your ticket to ride these services.

• Can I travel from Canmore to Lake Louise with my Reservable Super Pass?

  Yes, your Reservable Super Pass grants unlimited access to all Roam Transit services for the day. You can utilize the Route 3 – Canmore/Banff Regional service (as a walk-up) to reach the Banff High School Transit Hub. From there, transfer to the Route 8X – Banff/Lake Louise Express using your pre-scheduled reservation, and proceed to the Lake Louise Lakeshore. Remember, you must be at the 8X bus stop at The Banff High School Transit Hub no later than 15 minutes before your reservation, so please plan your journey accordingly.

• Can I use the 8X Banff-Lake Louise service if I do not have a reservation?

  If you do not have a reservation, you are considered a walk-up passenger. Plan to arrive well ahead of the departure time at the 8X Lake Louise bus stop at the Banff High School Transit Hub and join the "non-reservation" line. 40% of seats on each departure are allocated for walk-up riders without reservations, filled on a first-come-first-served basis. Unfortunately, wait times can be long. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1-3 departures of the 8X service before seats become available. Please note that you cannot join the walk-up line until your entire group is present.

• Why can't I make a reservation between Lake Louise Village and Lake Louise Lakeshore?

  During the summer months (May-Oct), Roam Transit does not operate services between Lake Louise Village and Lake Louise Lakeshore (or reverse). Reservations are exclusively available for travel between Banff and Lake Louise. Additionally, boarding the 8X service as a walk-on passenger for travel between The Village and Lakeshore is not permitted.

• Can I access Moraine Lake with a one-way reservation?

  No, only Reservable Super Pass tickets provide access to the Parks Canada Lake Connector Shuttle to Moraine Lake.

• Can I purchase a walk-up Super Pass ticket on the day of travel?

  No, Super Pass tickets cannot be purchased in person; they must be reserved in advance online. Reservations can be made online up to 2 hours before the scheduled departure time, subject to availability. Super Pass tickets are not available for purchase on the bus, at the Customer Service Desk at The Banff Visitors Centre, via Token Transit, or from Ticket Vending Machines.

• Can I access Moraine Lake with Roam Transit if I don't have a Reservable Super Pass?

  No, access to Moraine Lake via Roam Transit is exclusive to the Reservable Super Pass, which includes access to the Parks Canada Lake Connector Shuttle. None of the other Roam Transit fare options grant access to the Shuttle for Moraine Lake. However, during a three-week period in the fall (September/October), we offer a direct service from Banff to Moraine Lake. More details about this service will be provided in early September.
  Please be aware, all other Roam Transit fare options, such as purchasing tickets via Token Transit, paying with exact cash fare on the bus, visiting our Customer Service Desk at 224 Banff Ave, or using the ticket vending machine at the Banff High School Transit Hub, do not include access to the Moraine Lake Connector Shuttle. These tickets are open and cannot be reserved. Without a reservation, you will need to join the "walk-up" line. Approximately 60% of the seats on each departure are available for reservations, while the remaining 40% are allocated to walk-up passengers on a first-come-first-serve basis. Unfortunately, wait times can be lengthy. If you have a non-reservable ticket, your entire group must be prepared to wait in line for 1-3 departures of the 8X service before seats become available.

• Can I drive to Lake Louise Lakeshore and use a Reservable Super Pass ticket to access Moraine Lake?

  No, access to the Parks Canada Connector Shuttle to Moraine Lake is only granted to riders who have used the 8X service from Banff to Lake Louise. Refunds will not be issued to those who purchase tickets and attempt to use them at Lake Louise Lakeshore without having taken the 8X service from Banff.

• Will I be able to book a Reservable Super Pass for the Route 10 service, Banff - Moraine Lake Express?

  Yes, Reservable Super Pass tickets will be available to book for Route 10. These will include the Parks Canada Lake Connector Shuttle from Moraine Lake to Lake Louise (return). Further details will be available in early September.

Cancel/Modify/No-Show/Fees - Questions:

• Why is there a booking fee?

  The reservation fee is charged per transaction at a rate of $3.00. This fee is non-refundable and contributes to covering the operating costs of the Reservation Service.

• Can I modify my booking?

  Yes, you can modify your booking to change the date and time of travel up until 2 hours before your departure. Click here to make changes. Please note that modifications are subject to availability, especially during the busy summer season (May-Oct). Departures are often sold out, so modifications may not always be possible.

• Can I cancel my ticket?

  Yes, you have the option to cancel your reservation before your scheduled departure date and time. However, there are specific conditions:
  Up to 48 hours ahead of your departure time, a 25% cancellation fee will be applied. Please contact us at info@roamtransit.com with your transaction number, specifying the tickets you wish to cancel, and confirming your acceptance of the 25% cancellation fee. We will promptly proceed with processing your refund. It's important to note that the reservation fee is non-refundable.
  If cancellation request occurs within 48 hours of departure, no refund will be issued.

• What if I miss my departure time ("No-Show")?

  If you fail to arrive at the designated stop location 20 minutes before your scheduled departure time, you will be considered a "No-Show." Your reservation will be canceled, and your spot(s) will be allocated to other guests. While you can still use your ticket on the reserved date, you will now need to join the non-reservation queue for the next available walk-up seat.

• I have a reservation but I would like to take the bus at another departure time, is this possible?

  You are only guaranteed a seat on the bus you have a reservation for, provided your entire group is at the designated stop no later than 20 minutes before your departure time. If you would like to take another 8X departure, you will need to join the back of the walk-up line when your entire group is present. Please keep in mind that wait times can be lengthy, and you should be prepared to wait 1-3 departures before a walk-up seat(s) becomes available. You can use your ticket for any other departure on the same day as your reservation at no extra cost. We recommend taking the bus you have a reservation for.

General Questions:

• Is there Parking at The Banff High School Transit Hub?

  No, there is no parking available at The Banff High School. Many visitors utilize the 9-hour free parking at The Banff Train Station, which is a 7-10 minute walk from The Banff High School. For information on free and paid parking options, please visit The Town of Banff's website: https://banff.ca/1184/Visitor-Pay-Parking. Make sure to allow ample time to secure parking prior to your reservation, and remember that all members of your group must be at The 8X stop at The Banff High School Transit Hub at least 15 minutes before your scheduled departure.

• Can I bypass the walk-up line if I have another service booked, a dinner reservation, or a prior commitment?

  No, if you don't have a reservation for the next departure or only possess a walk-up ticket, you must join the back of the walk-up line. Please note that this service is highly sought after, and wait times can be considerable. Your entire group should be prepared to wait for 1-3 departures before walk-up seat(s) become available. Please plan accordingly.

• I'm staying in Lake Louise, how can I use Roam Transit to access Lake Louise Lakeshore & Moraine Lake?

  Please contact your accommodation in Lake Louise for the best advice on accessing Lake Louise Lakeshore and Moraine Lake from their property.

• I have a reservation for the Parks Canada Shuttle - can I take Roams service there?

  No, if you have a reservation for the Parks Canada Shuttles to Lake Louise or Moraine Lake, you must drive to the Lake Louise Park & Ride, situated at the Lake Louise Ski Resort. We do not provide service to this location.

• Are your buses wheelchair accessible?

  Yes, all Roam buses are fully accessible with wheelchair ramp and kneeling capabilities to make getting on and off easier for everyone. ***Note: At this time, Parks Canada shuttle buses are not wheelchair accessible, and have limited accessibility, please contact Parks Canada directly for more information: 1-877-737-3783.

• Can I bring my bike on board?

  Exterior bike racks are provided on all Roam Transit buses on a first come first served basis. Each bus can carry up to 3 bikes at a time. Go to our Transportation Policies page to learn more about or Bike Policies and scroll down for a short video on how to load your bike on the external bike racks.

• Can I bring my stroller on board?

  Yes, strollers are welcome on board all Roam buses. We do require that the aisle is kept free and clear for all passengers. This may require strollers to be collapsed/folded while on the bus. Some larger strollers (Chariots for example) may not be permitted if they are too large when folded and block the middle aisle.

• Can I bring luggage, or an inflatable Canoe / Kayak / SUP on board?

  Our buses have limited storage space on board. We cannot transport hard shelled Canoes, Kayaks or SUP’s. Any luggage or inflatable water equipment should comfortably fit on your lap for the duration of travel, and must not take up an additional seat or block the aisle at any time. Roam cannot guarantee transportation with these items.