Reservations

The System Wide Day pass includes a round-trip reservation between Banff and Lake Louise, and offers unlimited travel on all other Roam Transit services. Please note that one-way System Wide Day Pass tickets are not available; round-trip bookings are required. Additionally, the pass allows for a return booking on the same day only. For additional days, there will be an extra charge of $30.
*Moraine Lake Road is closed, so these tickets do not include access to Moraine Lake.

One-Way Reservations are offered for single rides between Banff and Lake Louise Lakeshore or Village. Please note, these tickets cannot be upgraded to a System Wide Day Pass.

1. Click the “Reserve Now” button on this page to access our product options. 
2. Choose the System Wide Day Pass from the available options. 
3. Select your date of travel and indicate the number of passes needed for adults, seniors, youths, or children (even though Roam is free for riders 12 and under, reservations are still required). 
4. On the next screen, you’ll see the departure times for Route 8X. Choose your preferred time in each direction and proceed to the passenger information and payment screens. 
5. After completing the payment, you can download the ticket to your device. Additionally, your ticket will be sent to you via email, so remember to check your spam folder if you haven’t received it. 
6. Make sure to have your ticket available when boarding the buses. If using an electronic copy, ensure your phone or tablet has enough battery to last the day. 
Please note that selecting a different return date will result in an additional charge for another Super Pass ($30 pp).

The Banff High School is situated on the 300 block of Banff Avenue. At the Transit Hub, multiple bus stops are available. The 8X stop is closer to the Moose St end of the block, across from the Ptarmigan Hotel. Look for the “8X Lake Louise” sign. Waiting at the wrong bus stop will cause you to miss your reserved departure.

If you have a reservation, make sure to arrive at your departure location 20 minutes before your scheduled departure time. Ensure you have your ticket(s) printed or downloaded beforehand. Keep in mind that we need to see each riders ticket, so if you booked for multiple people you will need to have all tickets printed or downloaded. When boarding, present your ticket(s) with the QR code(s) to the Roam bus driver or ambassador. 

If you are not there within the required timeframe, you will be considered a “no-show” and your reservation will be canceled. You will then be required to wait in the “walk-up” line until space becomes available on a future departure. Please note that you can still use the same ticket on a later service at no additional cost.

Your Reservable System Wide Day Pass is valid for all Roam Transit services (routes 1, 2, 3, and 9) as a walk-up passenger on the selected travel date. Simply present your ticket to the driver when boarding any of these routes. Canmore Local routes 5C, 5T and 12 are always free, so you do not need to present your ticket to ride these services.

If you’ve added your Roam Transit ticket to your Apple or Google Wallet, the time displayed will adjust to the time zone you’re currently in. This can cause the departure time to appear different from what you originally booked. Don’t worry — your PDF ticket shows the correct departure time for Banff’s local time zone. Once you arrive in Banff, the time on your Wallet ticket will automatically update to match the local time.

No, there is no parking available at the Banff High School. Many visitors utilize the 9-hour free parking at the Banff Train Station, which is a 7-10 minute walk from the Banff High School. For information on free and paid parking options, please visit the Town of Banff’s website. Make sure to allow ample time to secure parking prior to your reservation, and remember that all members of your group must be at the 8X stop at the Banff High School Transit Hub at least 20 minutes before your scheduled departure.

If you do not have a reservation, you are considered a walk-up passenger. Plan to arrive at least 20-minutes before the scheduled departure time and wait at a designated 8X bus stop with your entire group. Forty percent of seats on each departure are allocated for walk-up riders, filled on a first-come, first-served basis. Please be aware that wait times can be long. Without a reservation you may need to wait up to 2 departures before seat(s) become available, particularly busy on long weekends and over the Christmas & New Year period.

Reservations on the 8X are exclusively available between Banff and Lake Louise. From October 14^th 2025 onwards, you can use the service between Lake Louise Village and Lake Louise Lakeshore (or reverse) by paying your exact cash fare directly to the driver upon boarding. Single ride tickets are; Adult $2, Youth*/Senior* $1 and children 12 & under are free. 

Please keep in mind that service between Lake Louise Lakeshore and Lake Louise Village (or reverse) is subject to availability, and during peak hours seating may not be available. 

*Youth 13-18 (18 years old only if shows High School ID), Senior 65+

Yes, you can modify your booking up to 2 hours before your scheduled departure time through the following links. Please note you must select the option below that matches your reservation type. You can modify your booking in one of the buttons below or by submitting the Contact Us form.

Please note that modifications are subject to availability. Departures may be sold out, especially over long weekends and the Christmas and New Year period.

Yes, you may cancel your reservation before your scheduled outbound departure date and time. Refunds are based on the outbound journey and subject to the following conditions:

48+ hours before outbound departure: A 25% cancellation fee applies. To request a refund, please complete the form on this page, including your transaction number, the tickets you wish to cancel, and confirmation that you accept the fee. The reservation fee is non-refundable.

Within 48 hours of outbound departure: No refund will be issued.

No partial refunds apply to return trips.

The reservation fee is charged per transaction at a rate of $3.00. This fee is non-refundable and contributes to covering the operating costs of the Reservation Service.

If you fail to arrive at the designated stop location 20 minutes before your scheduled departure time, you will be considered a “No-Show.” Your reservation will be canceled, and your spot(s) will be allocated to other guests. While you can still use your ticket on the reserved date you will need to wait at the designated 8X bus stop for the next scheduled departure.

You are only guaranteed a seat on the bus you have a reservation for, provided your entire group is at the designated stop no later than 20 minutes before your departure time. If you would like to take another 8X departure, you will need to wait at the designated 8X bus stop when your entire group is present. Please keep in mind that wait times can be lengthy, and you should be prepared to wait up to 2 departures before a walk-up seat(s) becomes available. You can use your ticket for any other departure on the same day as your reservation at no extra cost. We recommend taking the bus you have a reservation for.

No, our service does not go to the ski resort. Ski Louise provide their own free shuttle from Banff to Lake Louise Ski Resort. Please see their website for more information on this. 

If you are planning summer travel and need to access Lake Louise Park & Ride, located at the ski hill, you must drive there. We do not provide service to this location. 

Yes, however please note we do not have designated winter equipment storage on the 8X buses. You should be prepared to sit with your skis/snowboards, holding them securely, for the duration of your journey. These items cannot be lay on the ground in the aisle and cannot be placed under the bus.

No, if you don’t have a reservation for the next departure or only possess a walk-up ticket, you must join the back of the walk-up line. Please note that this service is highly sought after, and wait times can be considerable. Your entire group should be prepared to wait for 1-3 departures before walk-up seat(s) become available. Please plan accordingly.

Yes, all Roam buses are fully accessible with wheelchair ramp and kneeling capabilities to make getting on and off easier for everyone.

Roam buses permit pets, provided they are appropriately crated. Service dogs are always welcome onboard. For more information, please review our Pet Policy available here.

Exterior bike racks are provided on all Roam Transit buses on a first come first served basis. Each bus can carry up to 3 bikes at a time. Go to our Transportation Policies page to learn more about or Bike Policies and scroll down for a short video on how to load your bike on the external bike racks.

Yes, strollers are welcome on board all Roam buses. We do require that the aisle is kept free and clear for all passengers. This may require strollers to be collapsed/folded while on the bus. Please note that larger strollers, such as Chariots, may not be allowed if they are too large when folded and obstruct the middle aisle.

Yes, however you must follow our bear spray policy outlined below:  

Passengers carrying bear spray must keep it securely stored inside their bags while on Roam Transit buses. Bear sprays must be properly sealed, with the safety cap intact, and must be kept inside the passenger’s bag or backpack for the duration of the trip.  Bear spray must not be carried in hand, placed on seats, or stored in any open or accessible manner during the ride. 

Passengers are responsible for ensuring their bear spray is secured and stored in accordance with this policy. 

Failure to comply with this policy may result in passengers being asked to leave the bus or have their travel restricted. 

Our buses have limited onboard storage space and cannot accommodate hard-shelled canoes, kayaks, or SUPs. Any luggage or inflatable water equipment should fit comfortably on your lap during travel and must not occupy an extra seat or block the aisle. Please note that transportation with these items cannot be guaranteed.